Terms and Conditions 558 – Platform Usage Guidelines

Welcome to 558, an online entertainment platform operated and owned by 558 Group. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Player") and 558 regarding your use of the website, mobile application, and all services we offer (collectively referred to as the "Platform").

By accessing or using the 558 Platform in any way — including browsing the website, registering an account, making a deposit, playing games, or claiming bonuses — you hereby confirm that you have read, understood, and agree to be fully bound by this Agreement.

This agreement is effective in conjunction with our Privacy Policy, Responsible Gaming Policy, and the specific terms relating to individual promotions and games. In the event of any conflict between these documents, these Terms and Conditions shall take precedence unless otherwise stated in writing.

To use the 558 Platform, you must meet the following eligibility requirements without exception:

• Be at least 18 years of age at the date of registration.
• Being an individual acting on your own behalf and not on behalf of any third party.
• Not appearing on any list of individuals or entities prohibited from using online entertainment services.
• Not holding any other active account on the 558 Platform at the time of registration.
• Providing accurate, truthful, and up-to-date personal information during registration.

During the registration process, you are required to provide your full name, date of birth, active mobile number, and a valid email address. 558 reserves the right to request identity verification documents (KYC) at any time to verify the information provided. Commonly requested documents include a Malaysian identity card (MyKad), a recent bank statement, or other relevant supporting documents.

Once your account is successfully registered, you are responsible for ensuring all profile information remains up to date. Outdated or inaccurate information may result in delays in withdrawal processing or account suspension.

You are the sole owner of your 558 account and bear full responsibility for all activity that occurs within it. This includes all wagering, financial transactions, and communications made through your account.

• Keep your account password secure and do not share it with anyone, including family members.
• Use a strong, unique password that is not used on any other platform.
• Log out of your account after each session, especially when using a shared or public device.
• Enable two-factor authentication (2FA) for an additional layer of security.
• Do not click suspicious links claiming to be from 558 via email or unexpected messages.

558 will never ask for your account password via email, live chat, or phone. If you receive such a request, it is a fraudulent attempt and you should report it to our support team immediately.

If you suspect your account has been accessed without authorization, contact 558 customer support immediately so we can help secure your account. 558 is not liable for any losses resulting from a player's own negligence in maintaining their account security.

558 supports a variety of popular payment methods for Malaysian users, including DuitNow QR, FPX, Touch 'n Go eWallet, Boost, GrabPay, and local bank transfers. All transactions are processed in Malaysian Ringgit (MYR).

Deposit:

• The minimum deposit is MYR 30 per transaction, unless otherwise stated in specific promotion terms.
• Deposits made via e-wallet and DuitNow are typically credited in under 60 seconds.
• Deposits via bank transfer may take up to 5 minutes depending on the respective bank.
• All deposits must be made using a bank account or e-wallet registered in your own name.

Withdrawal:

• The minimum withdrawal amount is MYR 50 per transaction.
• Withdrawals are processed within 1 to 24 business hours once all security checks are completed.
• The recipient bank account must be registered under the same name as the player's 558 account.
• 558 reserves the right to request additional document verification before processing withdrawals that exceed certain limits.
• Withdrawals cannot be processed if the account still has outstanding bonus wagering requirements.

558 offers a wide range of bonuses and promotions for both new and existing members. Each bonus is subject to specific terms and limits. Players are advised to read the full terms of each promotion before claiming it.

• The welcome bonus may only be claimed once per new player.
• Wagering requirements are typically set between 20x and 40x depending on the type of bonus.
• Bonuses must be wagered within the stipulated time period — expired bonuses will be forfeited automatically.
• Some games may contribute a different percentage towards fulfilling wagering requirements. Slots typically contribute 100%, while table games may contribute less.
• The maximum wager while a bonus is active is MYR 20 per bet unless otherwise stated.
• 558 reserves the right to void any bonus claimed through unauthorized means or fraudulent activity.

In the event of any discrepancy between translations in multiple languages for promotional terms, the Bahasa Melayu version shall take precedence. Any dispute relating to bonuses will be referred to the 558 dispute resolution team, whose decision is final.

All games offered on the 558 Platform utilise Random Number Generator (RNG) technology certified by internationally recognised independent testing bodies. This ensures that every game outcome is entirely random and cannot be manipulated by any party.

• The RTP (Return to Player) rate for each game can be found in its respective game information.
• All game results are final and non-disputable once completed, unless there is clear evidence of a technical failure.
• In the event of a technical disruption during gameplay, 558 will refer to server logs to determine the valid outcome.
• Players are not permitted to use automated software, bots, or any tools that provide an unfair advantage in any game.
• Wins obtained through exploitation of bugs or technical vulnerabilities will not be paid out and will be voided.

In Live Casino games, players are required to follow the dealer's instructions and applicable game rules. Disrespectful behavior, offensive language, or disruption to other players or dealers is prohibited and may result in account suspension.

To ensure all players enjoy a safe and enjoyable experience on the 558 Platform, there are conduct standards that all users must observe at all times.

The following actions are strictly prohibited and may result in permanent account suspension or termination:

• Providing false or misleading information during registration or the KYC process.
• Using another person's account or registering an account on behalf of someone else.
• Any attempt to hack, breach, or disrupt the security systems of the 558 Platform.
• Colluding with other players to defraud the platform.
• Money laundering or using the platform for any illegal activity.
• Spreading false or defamatory information about 558 on public platforms.
• Threatening or harassing 558 customer support staff.

558 reserves the right to investigate any account suspected of violating these conduct guidelines. During an investigation, the account in question may be temporarily suspended. 558's decision following an investigation is final and binding.

558 reserves the right to suspend or terminate a player's account without prior notice under certain circumstances. Players may also request to close their own account at any time by contacting customer support.

Suspension by 558 may occur for the following reasons:

• Suspected violation of these terms and conditions.
• Failure to submit the requested KYC documents within the specified timeframe.
• Suspicious financial activity or activity potentially involving money laundering.
• Self-suspension request for responsible gaming reasons.
• Directions from relevant authorities or court orders.

If your account is suspended for legitimate reasons and no breach of terms is proven, your account balance will be returned once the review process is complete. However, if a breach is proven, 558 reserves the right to forfeit all or part of the account balance in accordance with the severity of the violation.

Players wishing to voluntarily close their account may contact 558 customer support. All valid balances will be returned within 5 business days upon completion of the request processing, subject to the fulfilment of all applicable wagering requirements.

The 558 Platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly at all times, 558 does not guarantee that the service will be entirely free from interruptions, delays, or technical errors.

• 558 is not liable for any losses resulting from disruptions to the player's internet service.
• 558 is not liable for game outcomes affected by unstable internet connections on the player's end.
• 558 is not liable for financial losses arising from legitimate game outcomes, including losses due to natural RTP variations of any game.
• 558's maximum liability to any player under any circumstances shall not exceed the total net deposits made by that player in the 30 days preceding the incident giving rise to the claim.

Nothing in these Terms and Conditions limits 558's liability in cases of gross negligence or intentional fraud on the part of 558 itself.

558 takes player privacy seriously. The collection, processing, and storage of your personal data are carried out in accordance with our separate Privacy Policy, which forms part of this overall agreement.

• Your personal data is collected solely for the purposes of account verification, transaction processing, and legal compliance.
• 558 will not sell or share your personal data with third parties for marketing purposes without your consent.
• All personal data and financial information is protected by 256-bit SSL encryption at all times.
• You have the right to request access to your personal data or to request its deletion in accordance with applicable data protection laws.

For full details on how we manage your personal data, please refer to our Privacy Policy comprehensive page.

558 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the official 558 website.

We will endeavour to notify players of any significant changes via email or in-account notices. However, it remains the player's responsibility to review the latest Terms and Conditions. Continued use of the 558 Platform following any published amendments constitutes your acceptance of the revised terms.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom-right corner of the platform.
• Support Email: [email protected] (responded within 24 business hours).
• FAQ Page: Visit FAQ page for answers to frequently asked questions.

For issues related to responsible gaming, please visit our Responsible Gaming or contact our dedicated team, specially trained to assist with sensitive matters.

These Terms and Conditions are governed by applicable law, and any dispute that cannot be resolved through negotiation will be referred to a mutually agreed dispute resolution body.